These Terms of Service govern your access to and use of the Flowandvow website at www.flowandvow.com, including the purchase and use of small wedding planning resources, ceremony timelines, event schedules, planning templates, and related services.

By accessing our website or placing an order, you agree to the applicable terms set out below. Nothing in these Terms of Service is intended to exclude or restrict mandatory consumer rights under German law, applicable European Union legislation, or other applicable laws.

1. Business Information and Legal Framework

Flowandvow operates from Germany and provides small wedding planning products and related services to customers throughout Europe.

Our website and customer contact details are as follows:

These Terms of Service establish the general conditions governing website access, product descriptions, order placement, payment arrangements, service delivery, cancellations, intellectual property, and customer support.

Where a specific product or service is subject to additional conditions, those conditions will apply together with these Terms of Service to the extent permitted by law.

Mandatory statutory rights remain unaffected.

2. Products and Services

Flowandvow specializes in resources and services designed to help customers organize small weddings and intimate celebrations.

Depending on current availability, our offerings may include:

Wedding Timeline Planning: Structured schedules for organizing ceremony activities, reception arrangements, and other wedding-day events.

Ceremony Planning Resources: Materials that help customers arrange the sequence and timing of important wedding moments.

Wedding Planning Templates: Checklists, scheduling documents, and organizational resources for managing preparation tasks and event details.

Small Wedding Organization: Planning materials intended to help couples coordinate smaller celebrations according to their preferences and requirements.

Personalized Planning Services: Where expressly offered, customized wedding timelines or related planning materials prepared according to information provided by the customer.

The specific features, scope, format, pricing, and delivery method of each product or service will be described on its relevant product or service page.

Customers should review the applicable information before placing an order.

Unless expressly included in the purchase description, our products do not automatically include venue bookings, vendor reservations, on-site coordination, catering, photography, decoration installation, or other third-party wedding services.

3. Orders and Contract Formation

Customers may select available products or services and submit orders through our website.

Before completing a purchase, customers should review the selected product or service, the displayed price, any applicable additional charges, payment arrangements, and the information entered during checkout.

A contract is formed in accordance with the ordering process and legally effective acceptance communicated through our website or other applicable confirmation process.

Customers are responsible for providing accurate contact details and any information reasonably required to fulfill their orders.

For personalized wedding planning services, customers should ensure that submitted details, such as preferred event dates, ceremony times, and planning requirements, are accurate and complete.

If clarification is necessary, we may contact the customer using the information provided during the ordering process.

Order confirmations and relevant service information may be delivered electronically.

4. Prices, Deposits, and Payment Obligations

Prices are displayed on the relevant product or service pages or during checkout.

Where a service requires a deposit, advance payment, installment, or outstanding balance, the applicable payment arrangements must be disclosed clearly before the customer commits to the purchase.

A deposit does not constitute full payment unless the relevant order terms expressly state otherwise.

Customers must pay the agreed amounts according to the payment schedule applicable to their purchase.

Any additional charges must be disclosed before the customer becomes contractually bound to them.

Cancellation fees, deductions, or retained deposits will not be imposed automatically without a valid contractual and legal basis. Any amount due or refundable will be assessed in accordance with the applicable agreement and mandatory law.

5. Payment Processing

Payments made through our website may be processed by Stripe, an independent third-party payment service provider.

Customers must use an authorized payment method and provide accurate information when completing checkout.

We may receive transaction confirmations, payment status, transaction reference numbers, and other limited payment-related information needed to manage purchases and maintain appropriate records.

We generally do not store complete payment card numbers or card security codes on our own systems.

Customers should not send full payment card details or security codes through ordinary email.

Payment processing and the associated handling of personal data are subject to applicable payment arrangements, Stripe’s relevant terms, and our Privacy Policy.

6. Service Delivery and Digital Product Access

The delivery method depends on the product or service purchased and the information stated on the relevant product page.

Digital Planning Materials: Where a product consists of a downloadable template or electronic document, access or download instructions will be provided through the designated delivery method.

Personalized Planning Materials: Where a customized timeline or planning document is offered, the applicable product description will specify the expected delivery arrangements and any information required from the customer.

Other Services: Any additional service delivery conditions will be explained in the relevant service description or order confirmation.

Customers are responsible for checking the stated file formats and ensuring they have compatible devices or software to access the supplied materials.

For personalized services, delays in providing necessary information or requested clarifications may affect the delivery schedule where reasonably applicable.

If the purchased materials or service information are not received within the stated timeframe, customers should contact operator@flowandvow.com and include their order reference.

Our obligations concerning delivery, digital content conformity, and service performance remain subject to applicable statutory requirements.

7. Cancellations, Right of Withdrawal, and Refunds

Cancellation and refund requests may be submitted by contacting operator@flowandvow.com.

We assess each request based on the nature of the purchase, the order status, the applicable contractual terms, and the customer’s statutory rights.

7.1 Statutory Right of Withdrawal

Consumers purchasing online may have a statutory right of withdrawal, generally within 14 days for eligible distance contracts, subject to applicable legal conditions and exceptions.

The applicable rules depend on whether the purchase concerns digital content, a service, or another type of product.

7.2 Digital Content

For digital content not supplied on a tangible medium, the statutory right of withdrawal may be lost when performance begins only if the relevant legal requirements have been satisfied.

Depending on the circumstances, these requirements may include the consumer’s prior express consent to begin performance during the withdrawal period, acknowledgment of the resulting loss of the right of withdrawal, and confirmation of the contract where required by law.

Simply purchasing or downloading a digital product does not, by itself, establish that all legal requirements for losing the withdrawal right have been met.

7.3 Personalized Wedding Planning Services

For personalized wedding timelines or other customized planning services, cancellation and withdrawal rights depend on the applicable contract and statutory provisions.

Where service performance begins during the withdrawal period, any required express request, acknowledgment, and other legal conditions must be satisfied before the relevant statutory consequences can apply.

Any payment due for services already performed or any applicable refund will be determined in accordance with the law and the terms agreed for the purchase.

7.4 Refund Processing

Where a refund is legally or contractually due, it will generally be issued using the original payment method unless another method is agreed upon or applicable law requires otherwise.

Refund processing times may depend on the payment provider and the customer’s financial institution.

For additional information about cancellation procedures, customers may contact us by email.

Nothing in this section limits any mandatory withdrawal, refund, or other consumer rights.

8. Customer Responsibilities

Customers agree to use our website and services lawfully and in accordance with these Terms of Service.

Customers are responsible for:

  • Providing accurate contact, billing, and order information.
  • Reviewing the description and scope of a product or service before purchase.
  • Supplying necessary and accurate wedding planning details when purchasing a personalized service.
  • Reviewing delivered materials and notifying us of apparent problems within a reasonable period.
  • Keeping copies of relevant order confirmations and purchase information.
  • Using purchased materials within the applicable license and purchase terms.
  • Ensuring that information provided about other individuals may lawfully be shared with us.
  • Refraining from unauthorized access, interference, or unlawful activity on our website.

Customers must not submit fraudulent orders, misuse our communication channels, distribute malicious code, or use our website to infringe the rights of others.

Where a customer breaches these obligations, we may take proportionate measures permitted by law to protect our website, services, and legitimate interests.

9. Scope and Limitations of Wedding Planning Services

Our planning resources are intended to help customers organize and coordinate the timing and sequence of small wedding events.

Unless expressly agreed otherwise, our products and services do not replace professional advice or services from venues, wedding coordinators, caterers, photographers, legal professionals, or other independent suppliers.

Customers remain responsible for confirming arrangements directly with venues, suppliers, and other third parties where required.

Actual event schedules may need to be adjusted due to venue restrictions, supplier availability, weather conditions, guest requirements, transportation arrangements, or other circumstances.

Where a customized service is offered, its scope will be determined by the relevant description and agreed requirements. Changes outside the original scope may require a separate agreement or additional payment, which will be disclosed before the customer becomes bound to the change.

Nothing in this section excludes responsibility for failing to provide a service in accordance with the contract or any applicable mandatory legal requirements.

10. Intellectual Property and Usage License

Website content and planning materials may be protected by copyright and other intellectual property laws.

These materials may include original text, wedding timelines, planning templates, checklists, illustrations, graphics, photographs, and other protected content.

Unless otherwise stated, rights remain with the relevant rights holders.

Subject to the applicable purchase terms, customers may use purchased planning materials for their own wedding arrangements or other purposes expressly authorized by the relevant license.

Unless expressly authorized by the rights holder or permitted by law, customers must not:

  • Resell or commercially redistribute original planning files.
  • Publish original templates for unrestricted public access.
  • Reproduce protected content for unauthorized commercial purposes.
  • Claim ownership of materials belonging to Flowandvow or other rights holders.
  • Remove copyright notices or applicable licensing restrictions.
  • Distribute customized or purchased materials beyond the scope of the granted license.

Purchasing a product does not automatically transfer copyright ownership or grant unrestricted redistribution rights.

Nothing in this section restricts rights that cannot lawfully be excluded.

11. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR where applicable.

Depending on the purchase and customer interaction, information may be processed to manage orders, confirm payments, prepare personalized planning materials, respond to inquiries, deliver purchased products, maintain business records, and comply with legal obligations.

Customers should provide only the information reasonably necessary for the requested service and should avoid submitting unnecessary sensitive information about themselves or third parties.

Where consent is required for a particular processing activity, we will apply the relevant consent requirements.

Please refer to our Privacy Policy for details about personal data collection, processing purposes, legal bases, retention, cookies, recipients, and data protection rights.

12. Website Availability and Changes to Services

We aim to maintain a functional and accessible website but cannot guarantee uninterrupted availability at all times.

Temporary interruptions may occur due to maintenance, security measures, technical issues, or circumstances beyond our reasonable control.

We may update product descriptions, introduce new planning resources, discontinue offerings, or adjust website functionality where reasonably necessary.

Changes affecting an existing confirmed order will be handled in accordance with the applicable contract and legal requirements. Where customer consent is required, we will obtain it before treating the relevant change as agreed.

Website changes will not remove mandatory rights relating to purchases already made.

13. Limitation of Liability

Flowandvow is responsible for its contractual obligations in accordance with the applicable agreement and mandatory law.

To the extent permitted by applicable law, liability will be assessed according to the nature of the obligation, the circumstances of the loss, and the applicable legal standards.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for intent, gross negligence where legally relevant, injury to life, body, or health, or other circumstances subject to mandatory liability rules.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by the applicable law.

Customers retain all mandatory statutory rights and remedies relating to defective or non-conforming products, digital content, or services.

14. Complaints and Dispute Resolution

Customers who have concerns about a purchase, a planning resource, a customized service, or an order should contact us at operator@flowandvow.com.

Please include your order number, a description of the issue, and any relevant supporting information so that we can review the matter.

We will assess complaints and communicate with the customer regarding possible solutions in accordance with the applicable contract and law.

If a dispute cannot be resolved directly, the parties may use any applicable dispute resolution procedure or seek remedies before a competent court.

Consumers retain any statutory rights to bring proceedings before a court with jurisdiction under applicable law.

15. Governing Law

These Terms of Service are governed by German law, subject to applicable European Union legislation and mandatory consumer protection provisions.

Where the law of a consumer’s country of habitual residence provides mandatory protections that apply to the contract, this choice of law will not deprive the consumer of those protections.

Jurisdiction and dispute resolution will be determined in accordance with applicable legal rules.

Nothing in this section is intended to waive rights that cannot lawfully be excluded or restricted.

16. Amendments to These Terms

We may revise these Terms of Service to reflect changes in our products, service offerings, website operations, or legal obligations.

The latest version will be published on www.flowandvow.com with the applicable revision date.

The terms governing an existing purchase will be determined by the contract concluded at the time of purchase and applicable law.

Any amendment affecting an existing contract will be handled in accordance with the applicable agreement and legal requirements. Changes will not retroactively remove statutory rights already acquired by customers.